Client Support Manager

Limassol, Cyprus


finance-banking / forex

Client Support Manager

Limassol, Cyprus

Our client is dedicated to putting clients need first. They aim to empower customers clients to make smarter decisions about their finances by delivering honest and transparent financial products.
As a Client Support Manager, you will manage the account opening process and provide customer support to our clients. You will be working as part of a team collaborating across the entire organization.

Job Description


• Responsible for new client’s accounts opening
• Collecting, filling, reviewing and evaluating Know Your Client (KYC) documentation for new clients in line with the Company’s policies and procedures
• Provide support on customer’s requests and queries via telephone and email
• Performing continuing checks and updates of KYC documentation for established clients
• Daily monitoring of sales telephone calls for compliance with marketing regulations and preparing phone call inspection reports
• Manage, train and assist department employees

 

Candidate Profile


• At least 3 years’ relevant work experience
• University degree in Business, Economics, Finance or equivalent
• Languages: Excellent command of English
• Efficiency under pressure and consistency in meeting tight deadlines
• Good time management and a multitasker
• Attention to detail and quality of work
• Excellent oral and written communication skills
• Possess strong work ethic, leading skills and team player mentality
• Outstanding organizational and managing skills

Your Benefits
• Competitive salary depending on skills and experiences
• 23 days’ annual leave
• Excellent working environment
• Medical scheme


Apply for this position