Network Operations Center Support Analyst

Malta


IT / IT

Network Operations Center Support Analyst

Malta

Join a Professional Network Operations Centre Services team responsible for supporting a client base that makes use of a fully-fledged casino platform in a very exciting industry. Work on all aspects of troubleshooting in critical 24x7 client operations.
The position is based in our Malta office working closely with our development team, whilst also working with our customer facing teams in other locations.

Job Description

  • Aim for 24/7 shift-work operations coverage
  • Provide 2nd to 3rd line support to resolve escalated technical issues
  • Hands-on handling and troubleshooting of a wide variety of issues
  • Ad-hoc and routine SQL queries, shell scripting
  • Identify application defects, log the details and follow-up on the issues with the development teams
  • Fault handling and escalation
  • Liaise with development and other teams, following issues through to resolution
  • Proactively come up with ways to monitor the systems end-to-end
  • Define and implement enabling tools to run and operate efficiently
  • Monitoring of the infrastructure and business critical systems
  • Maintain and tune the monitoring system
  • Build internal knowledgebase to help in acting faster on future issues
  • Work as part of a team to share knowledge, support each other and continuously improve together
  • Constant communication updates to team members and manager

Candidate Profile

  • Attention to detail
  • Work well under pressure
  • Ability to efficiently solve problems
  • Keep abreast of current technology
  • Flexible team player
  • Excellent interpersonal and customer service skills
  • Exceptional written and verbal communication skills
  • Good knowledge of HTTP, TCP/IP, Certificates, SMTP, DNS
  • Experience with monitoring systems
  • Experience with Windows Server Administration
  • Basic experience with IIS
  • SQL querying
  • Firewall/Load Balancers knowledge
  • Web Application Debugging
  • Basic knowledge of HTML and Javascript
  • Monitoring systems and uptime reporting
  • Gaming experience an advantage but not essential

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