Shop Manager

Nicosia, Cyprus


sales / senior-management

Shop Manager

Nicosia, Cyprus

Excellent opportunity for a dynamic professional with energy and a thirst to work. The role involves managing a diverse staff team and an outlet. Good communication, operational and customer service skills are needed to be successful in this position. A friendly team, Managers who listen and a vibrant customer base all make this an exciting opening to join an expanding business.    

 

Candidate Profile:

 

  • Shop Managerial experience necessary (minimum1 year)
  • Fluent in Greek & English
  • Pro Active Team Management skills
  • Thorough Quality Control with Outstanding Attention to Detail
  • Strong customer service values & work ethic
  • Able to thrive under pressure
  • Able to maintain calm, efficient processes keeping customer satisfaction at the core
  • Able to communicate effectively across all levels both internally and externally

 

Job Description:

  • Manage Teams – kitchen / customer service / delivery - timetables
  • Customer Service (procedures)
  • Manage Kitchen production, procedure, stocks & packaging & follow HACCP
  • Quality Control
  • Cash – In (end of day sales)
  • Responsible for maintenance of cleanliness, shop appearance & maintenance/Technical issues
  • Weekly meeting with staff (different sections) plus managerial
  • Outside Catering
  • Reports – item analysis, transactions, zero customer analysis
  • Cost control – salaries, waste & utilities
  • Manage customer complaints and issues and communicate these to management with a solution focused approach

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